In the business world, what we think, feel and do have significant impacts and consequences that affect us - the overall performance of the business, the people around us, and even people we have never met and will never meet. Our thoughts and actions create a chain of events that sends our influence out into the universe, like a stone thrown into a pond that sends endless ripples across the surface of the water. What we do in our business and our personal lives has far-reaching effects.

This book is about how you can intervene in this chain of events and take back control of the impact you want to make. When your inner operating systems are properly upgraded, you create a solid foundation to build and develop more advanced management and leadership skills. You can then navigate the complexities and uncertainties of life and work with more ease. You will be able to leverage the power of the unknown and uncertain to unfold and create and seek within to utilize all your inner resources to optimise the outcomes.

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  • Col Fink, author of Speakership and Tribe of Learning

    ‘If you’re looking for a deeply practical guidebook to upgrading yourself, Ella Zhang’s Upgrade might be just what you’re looking for. Providing just the right amount of context and scientific research to demonstrate the validity of the claims, this book is absolutely bursting with practical steps you can practise and implement to better understand yourself, improve your outcomes, take more control of your life, and enjoy the journey along the way.’

  • Dr Amy Silver, speaker, facilitator, mentor and psychologist, and author of The Loudest Guest and Conversations Create Growth

    ‘In Upgrade, Ella simply presents deep knowledge, practical strategies and fascinating stories to help the reader change their internal operating system to allow for external well-being and high performance. It is absolutely going to help anyone who takes the time to read and understand the clear framework she provides, and I really enjoyed reading this book.’

  • Glenn Martin, writer, learning designer and consultant

    ‘Upgrade is an incredibly useful handbook for leaders who are ready to be serious about their self-development, and ready to accept that there is a link between their self-care and their long-term success. It digs down into the different levels of the self with credibility and practical orientation.’

  • John Smallwood, thrive master coach and coach principal at the Engenesis Coach Academy

    ‘When I first met Ella over ten years ago, she was a curious and enthusiastic learning and development manager at an international bank based here in Sydney. Even then it was obvious she would be a coach as she was both intrigued and passionate about the human condition and understanding how best to support people to shift their results. Since those early days I’ve followed Ella’s journey as she has transitioned from corporate executive into building a successful coaching practice with clients across the globe. I’m very excited that she has finally put pen to paper and started unfurling some of the many ideas and coaching concepts she has been developing. Ella’s approach to coaching is unique and I love how she explores different perspectives in her book, especially the concept of the different “operating systems” we have. She has much more to share and I’m already looking forward to the next instalment!’

  • Alex Feher, founder and CEO, Impact Asia Pacific

    ‘Upgrade is a complete step-by-step guide to renewing your whole being and will help you reach your full potential in life and work. It is filled with anecdotes, research and quotations from thought leaders around the world. I highly recommend it.’

  • Dr Delia McCabe, cognitive resilience consultant, neuroscientist, speaker, and author of Feed Your Brain: 7 Steps to a Lighter, Brighter You! and Feed Your Brain: The Cookbook

    ‘Ella has written a delightfully readable book that shares honest and real-world insights about what we all need to do to thrive in the complex and competitive world we now live in. Ella shares hard-earned personal lessons, examples from people who “upgraded” their operating systems, with simple but powerful tactics, in a direct, friendly, and at times humorous way. We need to face some harsh truths if we’re to thrive because our four operating systems drive how we show Testimonials ix up in the world. Jump into this book if you want to become a better, healthier, calmer and nicer leader – and human! It deserves to be read by everyone who is feeling overwhelmed, stressed and suffering from “infobesity”! Thank you, Ella, for sharing your unique and refreshing wisdom with us!’